User Perception of New E-Health Challenges: Implications for the Care Process
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Author/sGonzález Revuelta, Esther; Novas Castellano, Nuria; Gázquez Parra, José Antonio; Rodríguez Maresca, Manuel Ángel; García-Torrecillas, Juan Manuel
Establishing new models of health care and new forms of professional health-patient communication are lines of development in the field of health care. The onset of the COVID-19 pandemic has accelerated the evolution of information systems and communication platforms to guarantee continuity of care and compliance with social distancing measures. Our objective in this article was, firstly, to know the expectations of patients treated in the healthcare processes “cervical cancer” and “pregnancy, childbirth and puerperium” regarding online access to their clinical history and follow-up in the care process. Secondly, we analyzed times involved in the cervical cancer process to find points of improvement in waiting times when digital tools were used for communication with the patient. A descriptive cross-sectional study was carried out on 120 women included in any of the aforementioned processes using a hetero-administered questionnaire. The analysis of times was carried out using the Busin...
digital communication doctor-patient