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dc.contributor.authorValls Martínez, María del Carmen
dc.contributor.authorRamírez Orellana, Alicia
dc.date.accessioned2020-01-16T13:20:49Z
dc.date.available2020-01-16T13:20:49Z
dc.date.issued2019-12-04
dc.identifier.issn1660-4601
dc.identifier.urihttp://hdl.handle.net/10835/7454
dc.description.abstractThe aim of this article was to determine which key indicators influence patient satisfaction with the Spanish NHS to provide useful information for policy decision-making. A total of 33 variables for each of the 17 Spanish autonomous communities were collected from the statistical portal of the Spanish Ministry of Health, Social Services, and Equality between 2005 and 2016. A cross-sectional study was applied using Partial Least Squares to a Structural Equation Model (PLS-SEM). The influence of expenditures, resource allocation, and safety were hypothesized about patient satisfaction. Gross Domestic Product (GDP) and life expectancy were used as control variables. Moreover, the influence of resource allocation on use was tested. The model explained 57.1% of patient satisfaction with the Spanish NHS. It was positively influenced mainly by resource allocation and expenditures, followed by safety and life expectancy. Additionally, resources directly influenced the level of use. The number of hospital beds, hemodialysis equipment, rate of adverse drug reactions, and expenditure positively influenced patient satisfaction. In contrast, the number of posts in day hospitals, the hospital infection rate, and the percentage of pharmacy spending negatively influenced patient satisfaction.es_ES
dc.language.isoenes_ES
dc.publisherMDPIes_ES
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 Internacional*
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/4.0/*
dc.subjectNational Health Servicees_ES
dc.subjectpatient satisfactiones_ES
dc.subjecthealth policyes_ES
dc.subjectquality of healthcarees_ES
dc.subjectpartial least squares structural equation modeling (PLS-SEM)es_ES
dc.titlePatient Satisfaction in the Spanish National Health Service: Partial Least Squares Structural Equation Modelinges_ES
dc.typeinfo:eu-repo/semantics/articlees_ES
dc.relation.publisherversionhttps://www.mdpi.com/1660-4601/16/24/4886es_ES
dc.rights.accessRightsinfo:eu-repo/semantics/openAccesses_ES


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Attribution-NonCommercial-NoDerivatives 4.0 Internacional
Except where otherwise noted, this item's license is described as Attribution-NonCommercial-NoDerivatives 4.0 Internacional