Consensus on Criteria for Good Practices in Video Consultation: A Delphi Study
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Author/sJiménez Rodríguez, Diana; Ruiz Salvador, Diego; Rodríguez Salvador, María del Mar; Pérez Heredia, Mercedes; Muñoz Ronda, Francisco José; [et al.]
The use of telemedicine has greatly increased, largely derived from the COVID-19 pandemic, which has created the need for a guide aimed towards the adequate management of a modality of health care: the video consultation. A Delphi study composed of three rounds was conducted with 16 experts in holding video consultations and managing non-technical skills from different specialties and nationalities to conceive a consensus on the criteria needed for properly managing video consultations by healthcare professionals. The consensus criteria were defined by three dimensions (preparation of video consultation, video consultation process, and post-video consultation) and their corresponding items. Excellent consensus data was obtained; therefore, use is recommended by any healthcare professional who is going to utilize a video consultation, in order to manage it effectively.