TY - GEN AU - Fernández-Sola, Cayetano AU - Granero Molina, José PY - 2004 SN - 1699-5988 UR - http://hdl.handle.net/10835/2629 AB - The survey of the health care quality through the analysis of claims is an accredited tool in the biography consulted. Although users´ assessments concerning nurses are usually positive, complaints are nevertheless increasing through different ways.... LA - en PB - FUNDACION INDEX TI - User's claims, an instrument to evaluate nursing T2 - Reclamaciones del usuario. Un instrumento evaluador de los cuidados enfermeros. ER -