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dc.contributor.authorSantos-Jaén, José Manuel
dc.contributor.authorValls Martínez, María del Carmen
dc.contributor.authorPalacios-Manzano, Mercedes
dc.contributor.authorGrasso Grasso, Mayra Soledad 
dc.date.accessioned2022-07-25T09:47:32Z
dc.date.available2022-07-25T09:47:32Z
dc.date.issued2022-06-30
dc.identifier.issn2227-9032
dc.identifier.urihttp://hdl.handle.net/10835/13912
dc.description.abstractIn recent years, public authorities have invested large amounts of public money in trying to reduce waiting times for consultations and operations with the aim of improving the quality of the healthcare system. Our research aims to analyze the effect of these investments on patient satisfaction through the mediating relationship of waiting times for consultations and operations, as well as from a gender perspective. By studying a series of key indicators of the Spanish healthcare system and applying partial least squares structural equation modelling (PLS-SEM), the findings show that the model explains 12.10% of the variance in consultant waiting times, 51.90% in operation waiting times, and 27.00% in patient satisfaction. We found that increased public spending leads to increased patient satisfaction by reducing waiting times. However, no gender-based differences were found. The results provide exciting implications for theory and practice, indicating how policymakers can orient their strategies towards improving patient satisfaction.es_ES
dc.language.isoenes_ES
dc.publisherMDPIes_ES
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 Internacional*
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/4.0/*
dc.subjectpatient satisfactiones_ES
dc.subjecthealthcare spendinges_ES
dc.subjecthealthcare qualityes_ES
dc.subjectconsultant waiting timeses_ES
dc.subjectoperation waiting timeses_ES
dc.subjectgender perspectivees_ES
dc.subjectpartial least squares structural equation modelling(PLS-SEM)es_ES
dc.titleAnalysis of patient satisfaction through the effect of healthcare spending on waiting times for consultations and operationses_ES
dc.typeinfo:eu-repo/semantics/articlees_ES
dc.relation.publisherversionhttps://www.mdpi.com/2227-9032/10/7/1229es_ES
dc.rights.accessRightsinfo:eu-repo/semantics/openAccesses_ES
dc.identifier.doi10.3390/healthcare10071229


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Attribution-NonCommercial-NoDerivatives 4.0 Internacional
Except where otherwise noted, this item's license is described as Attribution-NonCommercial-NoDerivatives 4.0 Internacional