Exploring Information and Communication Technologies as Driving Forces in Hotel SMEs Performance: Influence of Corporate Social Responsibility
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Santos-Jaén, José Manuel; León-Gómez, Ana; Ruiz-Palomo, Daniel; García-Lopera, Francisca; Valls Martínez, María del CarmenDate
2022-10-04Abstract
This paper aims to analyze whether Corporate Social Responsibility (CSR) can be considered as a mediator variable on the relationship among Information and Communication Technologies (ICT) adoption and SMEs performance in the hotel industry due to the lack of general consensus on the direction of this relationship. Furthermore, future expectations about the economic cycle might be a determining factor in business decision-making. Therefore, we also analyze whether these expectations influence hotel managers to adopt CSR strategies and, indeed, influences on the hotel’s performance. To this end, partial least squares structural equation modeling (PLS-SEM) is applied to a sample of 117 Spanish hotel SMEs. These results have practical implications in considering ICT adoption as a source of competitive advantage that will facilitate the implementation of CSR practices in hotels, thus improving firm performance.
Palabra/s clave
corporate social responsibility
future expectations
ICT adoption
hotel performance
partial least square structural equation modelling (PLS-SEM)